We hope you are pleased with your products. However, if you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. To start a return and refund request please send an email to us at info@eloyal.co.uk with your order number so we can match you with the correct order and give you the address to send your item back to.

1. Order Cancellation Policy

You can cancel your order and receive a full refund before it has been shipped. After dispatch, making changes to your order becomes more complex. If adjustments are necessary, please contact us directly at info@eloyal.co.uk.

2. Returns Process

Our returns policy forms part of, and must be read in conjunction with, our terms and conditions of sale. We reserve the right to change this returns policy at any time. By making a purchase on eloyal.co.uk, you acknowledge and agree to the terms outlined in this return policy.

2.1 Eligibility for Returns

You may return products within 14 days of receipt, provided they are unopened, sealed, and in their original packaging. Acknowledging potential delivery delays, we extend this period to 21 days. Please note, sale items and gift cards are final sale and not eligible for return or refund.

2.2 Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a shipping method that offers tracking to ensure the safe and documented delivery of your return to us.

3. Refund Process

We will notify you once we’ve received and inspected your return, and let you know when the refund is processed.

3.1 Product Cost

We will refund the full product cost, excluding shipping charges. Refunds are processed within 5-7 working days from the day we receive the returned product.

3.2 Subscription Purchases

Subscriptions aren't refundable due to added overheads with our payment partners. We suggest new customers make a one-time purchase initially to evaluate product suitability.

4. 30-Day Money-Back Guarantee

Thank you for choosing E Loyal for your needs. We are dedicated to delivering high-quality products and want you to be completely satisfied with your purchase. If for any reason you're not entirely happy with your first-time purchase, we offer a 30-day money-back guarantee from the date of purchase.

4.1 Terms and Conditions

Eligibility:

  • The 30-day money-back guarantee applies to the first product purchased by a new customer for one-time purchases only (excluding subscription services).
  • This policy is valid for one product equivalent to a 30-day supply or usage.
  • The offer is limited to one refund per customer.
  • The guarantee excludes accessories, gifted items, items purchased on sale, and wholesale orders.

Usage Requirement:

  • To be eligible for a refund, we ask that you use the product for a continuous 30-day period. This ensures a comprehensive evaluation of its benefits.

Refund Request Submission:

  • Refund requests must be made within 30 days from the original date of purchase.

Scope:

  • This guarantee only applies to purchases made directly through our official website. It is not applicable to subscription plans or purchases of multiple products in one order.

Refund Process:

  • To request a refund, please contact our customer support team within the specified period at info@eloyal.co.uk.
  • You may need to provide proof of purchase and details of product usage.
  • If approved, you might asked to return the product, including any unused portion, to our specified address. Return shipping costs will be the customer's responsibility.

Refund Amount:

  • Refunds will cover the full purchase price, excluding shipping charges.

Payment Method:

  • Refunds will be processed to the original payment method used at purchase.

Non-Transferable:

  • This guarantee is non-transferable and limited to the original purchaser.

Subscription Cancellations:

  • While this guarantee does not apply to subscription plans, subscribers can cancel future shipments at any time. Previous subscription charges are not eligible for refunds.

Changes to Terms:

  • We reserve the right to modify or terminate this policy at any time without notice. Changes will be effective upon posting on our website.

5. We Value Your Feedback

Your feedback is essential to our continuous improvement. For questions or clarifications about our policies, reach out to us at info@eloyal.co.uk.