Introduction - Privacy Matters

E Loyal Ltd operates the www.eloyal.co.uk website. We hold the privacy of our users in the highest regard and are committed to safeguarding it. By accessing and using our website, you agree to the terms set out in this Privacy Policy. In adherence to the European General Data Protection Regulation (GDPR), effective from 25 May 2018, this policy provides an overview of our practices concerning personal data.

1. E loyal's Communication & Policy

We value your experience and choices. Here's how we utilize data to provide a seamless experience:

1.1 Newsletters & Communication

If you've signed up for our newsletters, your personal data helps us deliver content tailored for you. But it's always your choice. Click on 'unsubscribe' in our emails or contact us if you wish to opt-out.

1.2 E Loyal's Stance on Cookies

Cookies are small data files that interact with your device, enhancing your user experience on our website. Here’s a breakdown:

1.3 Understanding Cookies

Cookies can include unique identifiers but are plain text files and cannot execute tasks. Their primary role is to facilitate a user-friendly experience on our site. For an in-depth look at cookies, visit allaboutcookies.org.

1.4 Why We Use Them

They help our platform remember you. Whether it's keeping you logged in or remembering your preferences, cookies play an essential role in ensuring smooth navigation on E Loyal.

1.5 Essential Cookies

Fundamental for navigation, ensuring functionalities like your shopping basket work seamlessly.

1.6 Performance Cookies

These help us understand your preferences, and the pages you frequent, and ensure you aren't shown repeated information. They don’t store personal data but aggregate user information for optimization.

1.7 Functionality Cookies

They remember your preferences, like location, text size, fonts, and features you've interacted with, ensuring a custom-tailored experience.

1.8 Third-party Interactions

On occasion, third parties might place cookies through our site, be it analytics providers or advertising platforms. These are governed by their respective policies.

1.9 Updates to Our Cookie Policy

Digital landscapes change, and so might our policy. Keep an eye on this section for any changes.

1.10 Optimizing Your Experience

To fully enjoy our platform, it's best to keep cookies turned on for E Loyal. But, if you prefer, you can modify your browser's settings. However, certain website functionalities might not be available post-adjustment.

2. Personal Information

While interacting with our site, we might request specific personal data from you, such as may include, but is not limited to:

  • Name and Surname
  • Phone Number
  • Email address
  • Postal address

3. E loyal Data Practices

3.1 Purpose of Data Collection

E Loyal Ltd employs the data collected to serve multiple
objectives:

  • Ensuring smooth operation and maintenance of our platform.
  • We keep you informed about any updates to our services.
  • Offering interactive features, accessible at your discretion.
  • Assisting and supporting our clientele.
  • Conducting detailed analyses to refine and enhance our services.
  • Overseeing the general usage and interaction on our platform.
  • Addressing any technical hitches and challenges.

We will update you with the latest news, offers, and relevant information about our range of products and services unless you choose to opt-out.

3.2 Data Retention Policies

E Loyal holds onto your personal data only for the duration necessary, aligned with the intentions mentioned in this policy. While we store your data to meet legal obligations, manage disputes, or enforce agreements, we have set periods for data retention.

3.3 Personal Data

Retained for durations required by legal, operational, or policy aspects. 

3.4 Activity Insights

These insights, which include details about user interactions and diagnostic data, are kept for limited periods. However, exceptions apply in situations necessitating extended retention for security, platform improvement, or legal obligations.

3.5 Transferring Your Data

Data security is paramount to us. However, due to operational needs, your data might be transferred to storage facilities beyond your region or country, where data protection norms could differ. If you're accessing our platform outside of the United Kingdom, be aware that we process and store data in the UK. By interacting with our platform and services, you express your consent to this data transfer procedure. Rest assured, E Loyal adopts comprehensive measures to ensure the safety and confidentiality of your data. We only transfer data to entities or countries that uphold stringent data protection standards.

4. E loyal's Disclosure and Data Rights

Legal Obligations and Rights

E Loyal Ltd may find it is essential to disclose your Personal Data under the following circumstances:

  • In adherence to legal mandates or obligations.
  • For safeguarding and upholding E Loyal's rights and assets.
  • To probe potential violations or misconduct related to our services.
  • To prioritize the safety of our users and the broader public.
  • As a precautionary measure against potential legal repercussions.

4.1 Data Security Commitment

 At E Loyal, the integrity and protection of your data is of utmost importance. Yet, it's
imperative to understand that no digital transmission method or electronic storage medium guarantees full-proof security. While we harness industry-accepted practices to secure your Personal Data, absolute security cannot be pledged. Furthermore, for heightened security measures, upon concluding a transaction, we ensure your credit card information isn't stored with your other personal details on our systems.

4.2 Exercising Your Data Rights

E Loyal is committed to providing you with control over your Personal Data. We actively facilitate:

  • Corrections, modifications, or deletions of your Personal Data as per your requirements.
  • Direct access to and modification of your Personal Data via your account settings. If direct changes aren't feasible, you can always reach out for assistance.
  • Information about the specific Personal Data we retain about you and an option for its deletion upon request.

In some scenarios, you're entitled to:

  • Access a detailed copy of the Personal Data we possess about you.
  • Rectify any incorrect or outdated Personal Data.
  • Seek deletion of specific Personal Data Elements.
  • Request data portability, allowing you to obtain and transfer a common electronic format of your Personal Data.

5. E loyal's Payment Information

E Loyal offers select services/products that are paid We trust external providers for payment processing, including PayPal, Shop Pay, Apple Pay, and G Pay. At E Loyal, your payment card details remain confidential. Any payment info you provide goes directly to our third-party partners. Refer to their respective privacy guidelines for insights into how our partners manage your personal data.

6. Third-Party Websites

  • Our platform may have links redirecting to external websites.
  • Should you decide to click on these, you'll land on sites not under E Loyal's purview.
  • Always look over the privacy terms of external websites you engage with.
  • E Loyal isn't accountable for the practices or content of these external sites.

7. Children's Privacy and Information

E Loyal's services are not designed for individuals under the age of 18. We are committed to ensuring that we do not collect personal information from children. If we discover the unintentional collection of personal information from someone under 18, we will take immediate action to remove that information from our servers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, so we can take the necessary steps.

8. Updates To Our Privacy Terms

From time to time, we might find the need to adjust our Privacy Policy. In any such instance, we'll ensure that you're informed either through an email notification or a prominent announcement on E Loyal. As a part of our user community, we encourage you to periodically review our Privacy Policy to stay updated.

9. Contact information

For any inquiries or concerns related to our Privacy Policy, please contact us at info@eloyal.co.uk