1. Delivery Service

We prioritise speed and reliability in delivering your orders. That's why we've partnered with the UK's top courier services - FedEx, DPD, Evri, and Royal Mail - to offer you a premier next-day delivery experience.

  • Next-Day Delivery Commitment: Our goal is to get your order to you the very next working day. Place your order before 11:00 AM, and we'll have it dispatched promptly, ensuring it arrives at your doorstep within one business day.
  • Order Cutoff Time: Make sure to place your orders by 11:00 AM to qualify for next-day delivery. Any orders received after this deadline will be processed and dispatched on the next working day, keeping you promptly supplied with your essentials.
  • Uniform Priority Service: Every order you place with E Loyal, be it a one-time purchase or a regular subscription, is given equal priority. Our use of FedEx, DPD, Evri, and Royal Mail for next-day delivery reflects our pledge to offer you a seamless and efficient shopping experience.

E Loyal is dedicated to serving our UK customers with the swiftness and reliability you deserve. Should you require shipping beyond the UK, please get in touch with us at info@eloyal.co.uk for international shipping options and quotes.

2. The UK Free Delivery

We are proud to offer free delivery for all orders within the United Kingdom, as a testament to our commitment to providing exceptional service and value. Here's how our UK customers benefit:

  • No Extra Charges for UK Deliveries: Whether your order is large or small, shipping within the UK is completely free. This policy is applicable to every item you order, without any hidden costs.

  • Universal Benefit for All UK Purchases: Our free delivery service is not exclusive to first-time buyers or limited-time promotions. Every UK-based purchase, whether a one-time order or a subscription, qualifies for free delivery.

  • Streamlined Shopping Experience: For our UK customers, the price displayed for our products is the total cost. There are no additional shipping fees or unexpected charges at checkout.

  • Encouraging Regular Orders Within the UK: We aim to make regular ordering more appealing and budget-friendly for our UK customers by removing the concern of cumulative delivery charges.

By eliminating delivery costs, we aim to make our products more accessible to everyone across the United Kingdom, encouraging regular use and enjoyment of our offerings.

3. Damaged Products

We take great pride in the quality of our products and the satisfaction of our customers. In the rare event that you receive a damaged product, here’s how we handle it:

  • Immediate Notification: If your order arrives with any damage, we encourage you to notify us as soon as possible at info@eloyal.co.uk. Prompt reporting allows us to address the issue more effectively.

  • Hassle-Free Replacement: Upon notification, we are committed to resolving the issue swiftly. We will arrange for a replacement of the damaged product at no additional cost to you. This is part of our promise to ensure that you are completely satisfied with every purchase.

  • Customer Support: Our dedicated customer service team is here to assist you through the process. They will guide you on the steps for returning the damaged product (if necessary) and ensure that the replacement process is smooth and hassle-free.

  • Quality Assurance: We take every report of damaged goods seriously, as it helps us in our ongoing efforts to improve our packaging and delivery processes. Our goal is to minimise such occurrences and ensure that all products reach our customers in perfect condition.

Your satisfaction is our top priority, and we are dedicated to making right any issues that arise with your order. Please do not hesitate to reach out to us with any concerns regarding your delivery – we are here to help.

4. Changing Delivery Address 

We strive to process and dispatch your orders efficiently. However, this means there are important considerations regarding changes to your delivery address:

  • No Changes Post-Dispatch: Once your product has been dispatched, we are unable to alter the delivery address. This is due to the speed and efficiency with which we work to get your order on its way to you. We appreciate your understanding in this regard.

  • Updating Future Delivery Addresses: If you need to change the delivery address for future orders or subscriptions, please let us know. Simply email us at info@eloyal.co.uk with your updated details. Our team will ensure that your profile is updated promptly to reflect these changes.

  • Timely Updates Are Crucial: To ensure your orders are not sent to an outdated address, we recommend updating your address as soon as you know a change is necessary. This proactive approach helps avoid any potential delivery complications.

  • Assistance with Address Changes: Our customer service team is always available to assist you with updating your address. Whether it's a permanent move or a temporary change, we're here to make sure your orders reach the right destination.

We understand that moves and address changes are part of life, and our goal is to make these transitions as smooth as possible for your deliveries. Should you have any questions or need assistance, don’t hesitate to reach out.

5. Moving Homes 

We understand that moving homes can be a busy and challenging time. That's why we've made it easy for our subscribers to update their delivery address, ensuring a smooth transition and uninterrupted service:

  • Early Notification Helps: If you are planning to move, please inform us as soon as possible by emailing info@eloyal.co.uk. The sooner we know, the more seamlessly we can transition your deliveries to your new address.

  • Updating Your Address in Our Records: Upon receiving your email, our team will promptly update your delivery details in our records. This ensures that your subsequent orders and subscriptions are sent to the right location without any delay.

  • No Disruption in Service: We aim to provide a continuous and hassle-free experience. By updating your address in a timely manner, you can expect your E Loyal products to be waiting at your new home, just as they were at your previous one.

  • Dedicated Support for Moving Subscribers: We understand that moving involves many details. Our customer service team is dedicated to making at least one aspect - your E Loyal subscription - worry-free. They are available to assist with any questions or concerns you might have about your orders during the moving process.

Remember, keeping us informed about your move is key to ensuring that your health and wellness routine remains uninterrupted. We're here to support you every step of the way!

6. Delayed Deliveries

We always strive for punctuality in our deliveries. However, we recognise that sometimes unexpected delays can occur. In such situations, here's how we ensure prompt and effective resolution:

  • Unexpected Delays: Although rare, there are occasions when deliveries may take longer than anticipated. Factors such as logistical challenges, weather conditions, or other unforeseen circumstances can cause these delays.

  • Contact Us Promptly: If you notice that your delivery hasn't arrived by the expected date, please don't hesitate to contact us at info@eloyal.co.uk. Timely communication is crucial in helping us track down and expedite your order.

  • Dedicated Assistance: Upon receiving your query, our customer service team will immediately spring into action. They will work diligently to locate your order, understand the cause of the delay, and provide you with an updated timeline for delivery.

  • Commitment to Resolution: We are committed to resolving any delivery issues as swiftly as possible. Our team will keep you informed every step of the way and will do everything within our capacity to ensure your order reaches you without further delay.

  • Feedback and Improvement: We value your feedback regarding delayed deliveries. It helps us identify areas for improvement in our shipping processes, allowing us to enhance our overall service.

We understand how important timely delivery is to you, and we apologize for any inconvenience caused by unexpected delays. Rest assured, E Loyal is dedicated to resolving such issues promptly and efficiently.

Thank you for choosing E Loyal. Our team is dedicated to ensuring a smooth and satisfying delivery experience for all our customers.