Frequently Asked Questions

Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help at info@eloyal.co.uk

E Loyal®

What is E loyal®?

E Loyal offers food supplement products inspired by nature. Drawing from natural ingredients, our products are designed to complement today's lifestyles. We'd like to kindly inform our valued customers that 'e loyal' enjoys trademark protection under the Intellectual Property Office.

Who Created the E loyal?

E Loyal was conceived by a dedicated team in the UK, passionate about harnessing the potential of naturally inspired ingredients. Our team's mission is to offer products that align with a commitment to well-being, using ingredients inspired by nature.

What is the E loyal Purpose?

E Loyal is dedicated to offering products that are inspired by nature's goodness. We strive to provide options for those who value naturally inspired choices in their daily routine, aiming for overall well-being.

What sets E Loyal products apart from other high-street supplement brands?

E Loyal stands out due to our commitment to quality and our focus on ingredients inspired by nature. Our products are formulated with care in the UK, ensuring a thoughtful approach. While many brands have diverse offerings, E Loyal's heart lies in creating products that resonate with modern-day needs, using nature as an inspiration.

I'm new to E Loyal. Why should I trust your brand?

Trust is earned, and we understand that. E Loyal is founded on principles of dedication to well-being, transparency, and quality. Every product we offer is a testament to our commitment. As a UK-based brand, we prioritise our customers
and their experiences. We invite you to experience E Loyal products and see the dedication and care we put into every product. For more about our story and values, read more on our About Us page.

Supplement and Formula

What is E Loyal Night Time Complex?

Discover our Vegan Night Time Complex, a premium food supplement crafted with a blend of 12 key ingredients, including ashwagandha, chamomile, magnesium and resveratrol. Designed for those seeking to enhance their evening routine.

How long will it take to see results from using E Loyal products?

Results can vary from person to person based on individual needs, body types, and the specific concern being addressed. Generally, consistent use over a few weeks should start showing positive changes.

How do I best use the E Loyal Night Time Complex for maximum benefits?

For optimal results, we recommend following the usage instructions provided on each product's packaging. Additionally, integrating E Loyal products into a balanced lifestyle that includes a healthy diet, regular exercise, and adequate sleep can amplify their benefits.

What are the benefits of including Magnesium Bisglycinate in the Night Time Complex?

Magnesium Bisglycinate is an essential mineral that's easy to absorb and gentle on your stomach. Magnesium is an elemental mineral that is essential for cellular function.

Why did you include Chromium in the formula?

It is a key component in our food supplement and is recognised for its importance in nutrition, particularly in contributing to the metabolism of macronutrients and supporting the balance of blood glucose levels.

Are there any allergens or potential reactions I should be aware of with these ingredients?

Our product is formulated with carefully chosen ingredients. However, as with any supplement, it's essential to consult with a healthcare professional if you have allergies or are on medication. If you notice any adverse reactions, discontinue use, and consult a healthcare provider.

Are your products tested?

Absolutely. We believe in transparency and quality assurance, so we ensure all our products undergo rigorous testing for purity and potency. For more about our story and values, read more on our About Us page.

Is the E Loyal Night Time Complex suitable for all genders?

Our formulation is designed to benefit individuals of all genders.

Where do you manufacture the E Loyal Night Time Complex?

Our complex is proudly manufactured right here in the UK, adhering to the highest quality standards. For more about our story and values, read more on our About Us page.

Is the E Loyal Night Time Complex suitable for vegans?

Yes, the E Loyal Night Time Complex is vegan. All ingredients are sourced with a focus on natural and ethical standards.

Are there any foods, drinks, or activities I should avoid when taking the Night Time Complex?

Generally, the E Loyal Night Time Complex can be taken alongside a regular diet. However, it's best to avoid alcohol or caffeine close to the time of taking the supplement.

When should I take Night Time Complex before bed?

Best to take it about 60-90 minutes before you plan to sleep. That way, it can start working just as you're getting into bed.

Can I find E Loyal products in any physical stores?

Currently, E Loyal is exclusively available through our online store, ensuring we can provide the best prices directly to our customers.

Sustainability

What materials are used in the E Loyal Night Time Complex supplement packaging?

Our food supplement is packaged in an amber powder jar, which helps protect the product from light degradation. The lid is made of silver aluminium, ensuring it's durable and recyclable.

Is the amber powder jar recyclable?

Yes, the amber powder jar is recyclable. We encourage our customers to recycle the bottle responsibly once they have finished the product. Recycling glass can reduce related air pollution by 20% and related water pollution by 50%.

Why did you choose aluminum for the lid instead of plastic?

Aluminium is a sustainable material choice because it is 100% recyclable and can be recycled infinitely without losing its quality. Using aluminum helps reduce our reliance on plastics, which can be harmful to the environment.

How does using an amber powder jar benefit the product and the environment?

Amber jars protect the contents from harmful UV rays, ensuring the product's efficacy and longevity. Glass is also non-reactive, so it won't leach harmful chemicals into the product. From an environmental standpoint, glass is recyclable, reducing the carbon footprint and waste associated with the product.

Shipments

How long does it take for my order to be delivered?

Transit Time: 1-2 business days (Monday to Friday)

What are the shipping costs for subscriptions?

Good news! All subscription orders come with free delivery.

My product arrived damaged. What should I do?

We're sorry to hear that. Please reach out to us immediately at info@eloyal.co.uk, and we'll arrange a replacement for your damaged product.

Can I change my delivery address after placing an order?

Once a product has been shipped, we can't change the delivery address. If you need to update your address for future orders or subscriptions, please contact us at info@eloyal.co.uk, and we'll assist you.

I've moved homes. How can I ensure my subscription order reaches my new address?

If you have an active subscription and have changed your address, please notify us immediately by emailing info@eloyal.co.uk. We'll help ensure your supplements are delivered to your new address.

Do you offer international shipping?

International Reach: We currently sell products in the United Kingdom. Now we do not offer worldwide shipping.

My package hasn't arrived yet, even though the estimated delivery date has passed. What should I do?

Sometimes unexpected delays can occur. If your package hasn't arrived by the expected date, please contact us at info@eloyal.co.uk, and we'll help track down your order and resolve the issue.

Payments

What payment methods do you accept?

We accept a range of payment methods, including Shop Pay G Pay Apple Pay Paypal, and other secure online payment systems. If you face any issues during payment, please contact us at info@eloyal.co.uk.

Is my payment information secure?

Absolutely. We prioritise the security of our customer's personal and financial information. All transactions are processed through encrypted channels to ensure maximum security.

Can I cancel my order after payment?

If your order hasn't been shipped yet, we can process a cancellation and issue a refund. If the product has already been dispatched, changes might be more challenging to accommodate. Please contact info@eloyal.co.uk for assistance.

Returns & Refunds

How long do I have to send back the unopened product for a refund?

We encourage you to return the product within 30 days of receipt. However, we understand that sometimes delays can occur, so we'll still honour refunds if the product is returned within 21 days. Please see our Refund Policy page.

Who covers the return shipping costs?

You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Can I return items that I purchased on sale or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. This policy helps us maintain the quality of our products and services. We encourage customers to carefully consider their purchases, especially during sales or when buying gift cards.

What do I need to do if I’m not satisfied with my purchase?

E Loyal is dedicated to offering products that are inspired by nature's goodness. We strive to provide options for those who value naturally inspired choices in their daily routine, aiming for overall well-being.

Can I get a refund for my subscription purchase?

Unfortunately, subscriptions are not eligible for a refund. We strongly advise first-time buyers to opt for a one-time purchase initially to ensure our products meet their expectations before committing to a subscription.

Why are subscriptions non-refundable?

Setting up subscriptions involves direct debits with payment providers on our end, which incur increased costs. To avoid unnecessary charges and ensure customer satisfaction, we suggest first-time buyers try our products via a one-time purchase before considering a subscription

What is E Loyal's Money-Back Guarantee?

At E Loyal, we prioritise our customer`s satisfaction and the integrity of our services. We offer a 30-day money-back guarantee specifically for our first-time customers to ensure they can experience our products risk-free. Please see our terms and conditions.

What do I need to do if I'm not satisfied with my purchase?

If our supplements don't meet your expectations, simply let us know within 30 days of your purchase. We also appreciate any feedback you can offer to help us improve.

If I request a refund under the Money-Back Guarantee, will my shipping costs also be refunded?

While our 30-day Money-Back Guarantee covers the cost of the product for the first-time buyers, please note that shipping costs are non-refundable. We strive to keep our products affordable and of high quality, and this policy helps us maintain that balance.

Are there instances where a refund might be declined for a money-back guarantee?

While we aim to accommodate our customers, there are rare instances where we might decline refund requests, especially if there are clear violations of our terms.